FAQ

1. How will my order be delivered?

All orders are dispatched via Royal Mail 1st Class post, orders over £40 are sent ‘Signed For’ which is Free of Charge.

You can choose Special Delivery guaranteed by 1pm next day which is £6.00. We also offer Special Delivery Saturday guaranteed by 1pm which is £10.00. Please Note: Orders for these delivery services need to be received before 11am.

International Orders under £40 are sent via regular Airmail at a cost of £3, orders over £40 are sent International Tracked and Signed at a cost of £7 and are delivered to most territories in 10 days with many being 4-5 days in the EU.

2. How long will it take for my order to be delivered.

We are guaranteeing delivery for Christmas for all orders placed before Monday December 17th.

Usually we work on a 5-7 day turnaround. Occasionally it can be longer during very busy periods. Please do get in touch if you need your order in a hurry and I will do my very best to accommodate.

3. I can see this item in gold but I would like it in silver?

All pieces in the collection are available in Sterling Silver or 14ct Rolled Gold and many are also available in 14ct Rose Rolled Gold, please choose from the drop down menu on the product page. Rings, Studs and lots of other items are also available in 9 or 18ct Gold.

4. Do you do custom work?

Yes, a lot. If you’ve seen something you’d like but would like it with a different stone, length, etc. Please get in touch, I regularly create custom pieces and really enjoy working with customers on their ideas.

5. Do you have a shop that I can visit.

We are very excited to announce that we are now open, our new jewellery studio is on the first floor of the Queens Hall in Hexham.

Open Studio Hours are as follows:

Monday – by appointment only

Tuesday 12-3pm

Wednesday – by appointment only

Thursday 12-3pm

Friday – by appointment only

Saturday 1-4pm

Sunday – Closed

Although the website was launched in 2010, this is my first bricks and mortar venture and I hope all of our wonderful customers near and far will be able to come and enjoy the collection ‘in the flesh’.

If you’d like to receive an email about shopping events, and the bespoke service we hope to offer from the jewellery studio. Please email us at info@sarahhickey.com

6. Do you deliver abroad?

Yes frequently, all international orders are sent via International Tracked, and the price is £7.00

7. Can I pick up my order in person.

Yes my workshop is in the town of Hexham, please get in touch if you’d like to pick up from my directly.

8. Do you have a return policy?

Yes, in accordance with the Distance Seller Regulations all orders are returnable within 14 days for exchange or refund.

9. Can I speak to you on the phone about my order.

Yes, my studio number is 01434 394 827. I sometimes do not hear the phone because I am hammering, please leave a message and I’ll get back to you asap.

10. I would like a different length for a necklace, is this possible?

Yes please just get in touch via the contact page, chain can be made at custom lengths, over 5cm incurs a small surcharge of £5.00 up to 15cm. Please get in touch for prices of even longer lengths.

11. I’ve lost one earring, can I buy just one from you to make a pair again?

Yes, charges are 0.5 the price of the original pair, plus delivery which is £4. In order to create a pair again I must have your remaining earrings back (as stones need to be matched into pairs and I must find a fitting ‘partner’ for your remaining earring.
Please get in touch if you’d need to purchase ‘half a pair’.

12. What is 14ct Rolled Gold?

Rolled Gold or Gold Filled is an actual layer of pure gold pressure-bonded (‘Rolled’) to the core metal. Rolled Gold is not to be confused with gold plating or Vermeil as Rolled Gold literally has 100% more gold than gold plating. Rolled Gold is much more valuable and tarnish resistant. It does not flake off, rub off or turn colours.

13. Do you do gift vourchers?

Yes, please follow this link here

14. Will my purchase be packaged in a box?

Yes! all of my pieces are sent in a pretty ribboned box and are gift ready.

15. I don’t know my ring size?

You can either order a free ring sizer from us  , or you can visit a local jewelers get your ring size and let us know. If you ring purchase is a surprise gift then we offer ring resizing .